Frequently Asked Questions

Freelance platforms provide unvetted individuals whom you must manage, train, and replace yourself when they leave. Traditional staffing agencies merely broker a placement. ZedSource provides fully managed offshore operational pods. We provide dedicated talent, active floor team leads, continuous QA auditing, secure IT infrastructure, and structured backup coverage so your operations remain consistent.

Typical onboarding takes 2 to 3 weeks from initial role scoping. This includes role profiling, candidate screening, custom playbook training, security workstation setup, and initial supervised pilot queues.

We assign a dedicated Team Lead and QA specialist to every client engagement. We implement structured scorecards, conduct daily connect and ticket audits, hold weekly calibration sessions with your leadership, and provide transparent weekly reporting.

We enforce strict security controls: managed enterprise workstations, multi-factor authentication (MFA), least-privilege role permissions, locked-down USB ports, and zero plaintext credential sharing. All personnel sign binding Non-Disclosure Agreements (NDAs).

We offer transparent, predictable monthly flat-rate pricing per dedicated seat without hidden placement fees or surprise surcharges. Engagements are structured with flexible initial pilot terms followed by standard renewable service agreements.